Best Practices
Communicate through your NBC: Always communicate with your NBC and avoid contacting the home office directly.
Inventory Update Email: Do not respond to the Inventory Update email. Instead, send an email with the client’s name and policy number in the subject line for easier tracking and to keep the notes in the NBC database.
Provide Documents in PDF Format: Submit all documents in PDF format. We cannot open HEIC files, so make sure documents are sent in the compatible PDF format.
Whole Life Applications: Always provide an illustration for all whole life applications. This allows your NBC to review the application and properly set up the case in the NBC database, which generates reports for the General Agent. Avoid sending side-by-side comparison illustrations.
Responsibility for Requirements: It is the responsibility of the Advisor or Advisor Team to submit the paramedical exam, lab ticket, and any other required documents to the NBC.
Agency Contact Information: Ensure that the NBC is listed as the Primary Agency Contact. The Advisor will automatically receive communication on the case. If you have an Assistant, designate them as a Secondary Agency Contact.
Escalations: If your NBC cannot resolve an issue with the case and you want to escalate it, request your NBC to forward it to Gina Woodard or Claire Becker.
Approved Cases: Provide issue instructions as quickly as possible. If a client decides not to proceed with the policy or places coverage elsewhere, inform your NBC so the file can be closed promptly.
Policy to Agent: If the policy has been issued but will not be delivered and reported, notify your NBC immediately so it can be processed as "Not Taken."
Reporting: Provide accurate information on the EFT form. If it's a WMA, let your NBC know that the funds are available and ready for reporting to minimize EFT returns.
Delivery Requirements: Return the delivery requirements promptly. If you need assistance with this, contact your NBC or Gina Woodard for support.